Delivery
- Area: Metropolitan France.
- Shipping: From our partner suppliers' European warehouses, directly to your home.
- Estimated timeframe: [X] to [Y] business days after order confirmation.
- Fees: free shipping on orders over €60, [SHIPPING FEE] below that amount.
- Tracking: an email with your tracking number is sent as soon as your order ships.
If your order contains several items, they may arrive in separate packages. Upon receipt, check the condition of the package and notify us of any damage as soon as possible, with supporting photos.
Returns
You have 14 days after receipt to change your mind, without having to provide a justification.
- Notify us by email at contact@hyggechat.fr, including your order number.
- We will provide you with the return address.
- Return the complete product, in its original packaging and in good condition, within 14 days. Return shipping costs are at your expense.
- You will be refunded within 14 days, using the same payment method.
Defective or damaged product
Did a product arrive damaged or not as described? Contact us with photos: it will be exchanged or refunded at no extra cost, in accordance with the legal guarantee of conformity. See our general terms and conditions of sale.